While the concept of orchestrating customer experiences is not new, the conversation about the design and management of customer experiences in higher education circles has heightened. No doubt, the challenges for developing sustainable models for revenues, enrolling best fit students and engaging relationships with alumni and donors draws attention to the need for exceptional, relationship-building…Read more
Is your brand sick? No, I mean sick. Are you victimized by your ill, ailing brand? What are the signs and symptoms? How do you know if you have one? Quick. Download this ebook to complete your own self-diagnosis and gain insight to what you can do to be healthy. Read more
Ready to find your one true place in the universe? Conduct these series of exercises with your team as a first step.
This includes a downloadable asset. Clients often ask us how to establish priorities when it comes to audiences. This makes sense as there are so many audience clusters surrounding any given college or university. You know it may be impossible to reach everyone all the time with your messaging and honestly, you don’t want to.…Read more
We’ve had so many conversations about branding academic programs and experiences, we created an e-book compiling our recent writing and thinking on the topic. You may find this resource helpful for your conversations on campus with colleagues. Download this e-book to share with other campus leaders. To download the e-book First Name* Last Name* Email*…Read more
When it comes to marketing, what’s on the mind of presidents? The 2016 Survey of Independent College Presidents answers these questions and many more. RHB and The Lawlor Group collaborated to measure the opportunities, challenges and management of marketing on private college campuses. Download the executive summary for valuable data to serve as intelligence and inspiration…Read more
Clients often ask us how to establish priorities for engaging each of their myriad audiences. Here’s a way you might think about establishing priorities for making choices and building budgets.
This includes a downloadable asset. You’re working on your case statement (or alumni magazine, or viewbook, or website, or financial aid brochure, etc.) and—good for you!—you are making great progress. You’re writing solid copy, selecting great images, designing creative layouts. But think for a moment. When you complete this project, who will be on the…Read more