When we’re not actively solving higher education challenges, we’re thinking about them.

And writing about them. And reading about them. And talking about them. Collected here are the insights and resources that we’ve developed to help inspire colleges and universities toward greater relevance, including blog posts, white papers, presentations, videos and worksheets.

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What a Customer Experience Manager Does (And Why You Need One On Your Campus)

May 23, 2023

written by Ken Anselment

Over the course of my first year here at RHB, I have been going through our vast library of Insights articles to tap into the best thinking of my RHB colleagues over the three decades (and more) that RHB has been providing expert counsel to our clients. The article below strikes me as particularly evergreen,…Read more

Minecraft and Slate Strategy: Next Steps After You Have Your Base

May 8, 2023

written by Alex Williams

Minecraft has made it to the Williams home in full force. My two oldest kids, Dougie and Dean, have decided to start capping out their daily screen time limits with a focus on chopping down virtual trees, building bases and wrecking each other’s homes–which isn’t too dissimilar from the real world. Dougie is more methodical…Read more

Getting Ready for the College Board’s New Connections Feature and What It Means for Search

April 26, 2023

written by Ken Anselment

Starting this fall, the way institutions will engage with student records available through the College Board will expand beyond direct-to-student “search” to an additional method called Connections. RHB is here to decode what it means for you and how we can help you maximize your institutional effectiveness in this new environment.  Like many of you,…Read more

What Are We Talking About When We Talk About “Student Success”? 

April 25, 2023

written by Ken Anselment

Earlier this year, a bunch of us on Team RHB were having a lively conversation in our multi-time zone Zoombox about RHB’s growing student success practice, when our president, Sam Waterson, paused the conversation and asked the question posed in the title of this article. “It reminds me of ‘peacekeeping missiles’,” said the eponymous founder…Read more

Strategic Planning: Leading With Authenticity and Strategy

April 20, 2023

written by Aimee Hosemann

What’s the difference between visionary and hallucinatory leadership during a strategic planning process? How can a leader best incorporate their own goals and ambitions for their institution with the vision other community members have—and with reality? In a webinar on April 12, RHB Vice President for Marketing Leadership Dr. Rob Zinkan and I discussed eight…Read more

Transcript: Strategic Planning: Leading With Authenticity and Strategy

April 19, 2023

written by Aimee Hosemann

On April 12, Aimee Hosemann, Sam Waterson and Rob Zinkan hosted RHB’s latest webinar about its strategic planning research, analyzing 108 plans across higher ed. They discuss eight leadership themes that emerged from interviews with presidents of institutions that had the “most strategic” plans. For additional resources, you can watch a recording of the webinar, download the executive…Read more

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