Insights

When we’re not actively solving marketing challenges in higher ed, we’re thinking about them.

And writing about them. And reading about them. And talking about them. Collected here are our insights and resources into all things related to higher education marketing, including white papers, presentations, videos, audio files, worksheets and the RHBlog.

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Student Search Reflections

March 8, 2019

written by Jaci McGrew

For decades enrollment offices have followed a distinct cycle and workflow. Student search is just one of those tried and true traditions in higher education marketing. I’ve invested the last twelve years in the admission world, both directly from the trenches in admissions and also from the vendor side. For the past seven years, I’ve…Read more

Remaining Agile

written by Alex Williams

Each year, like most people, I take some time to reflect on the previous year, think about where I want to go in the new year and what it’s going to take me to be there. While I think about this on both personal and professional fronts, this year I’ve found myself thinking about one…Read more

What a Customer Experience Manager Does (And Why You Need One On Your Campus)

November 6, 2018

written by Rick Bailey

Customer experience is nothing new, of course, but the idea of managing customer experience has seen increased favor in recent years. Knowing that your brand is built on the impressions you make or have on individuals heightens the importance of their encounters with you. While it’s relatively easy to control the messages you send in…Read more

Current Location: Your Visionary Destination Needs a Starting Point

written by Rick Bailey

We all know people who refuse to use a map. Their confidence in their sense of direction precludes their need for reference. In their minds, they’ll get there eventually—and the adventure of the journey is part of their fun. A few wrong turns don’t phase them. The strategy of “winging it” works pretty well when…Read more

The Trust-Personalization Matrix

September 24, 2018

written by Sam Waterson

The correlation between a prospective customer’s trust and the personalization of your experience offering shapes behaviors, impressions and outcomes related to exchange. Let’s look at a model* to help us understand its significance for enrollment marketers. On the y axis is trust. Trust, for purposes of this model, is defined as the degree to which…Read more

Making the Most of Your Slate Instance

August 20, 2018

written by Rick Bailey

Ensuring that you are maximizing your investment in your Slate instance requires regular examination to determine if your configuration and processes are meeting best-practice standards. The RHB Slate Diagnostic is an excellent place to begin if you are experienced users. To explore the details and benefits of the Slate Diagnostic, we encourage you to download this guidebook…Read more

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